Privacy Policy
Last updated: October 2026
1. About this policy
This Privacy Policy explains how FirstOn Go may collect, use and protect information when you use the FirstOn Go website, application or related services.
2. Information we may collect
Depending on how you use our services, we may collect information such as your name, mobile number, email address, location, order information, business information, device information and support messages.
3. How we use information
We may use information to provide and improve the service, process orders, communicate with you, provide support, maintain platform security, prevent fraud and comply with applicable law.
4. Location information
Location information may be used to identify nearby businesses, determine service availability and support delivery workflows where enabled. You can control location permissions through your device settings.
5. Sharing
To provide the service, relevant order information may be shared with participating businesses, delivery partners, payment providers and service providers as appropriate. We do not sell personal information for advertising purposes.
6. Data retention and security
We use reasonable technical and organisational measures to protect information. Retention depends on the purpose and applicable legal requirements.
7. Your choices
You may contact us to request access, correction or other actions available under applicable law.
8. Contact
For privacy-related questions, use the Contact page.
Note: This is a starter website policy and should be reviewed and adapted by your legal advisor to your exact operating entity, data processors, payment providers and applicable Indian laws.
Website Analytics, Chat & WhatsApp
Analytics: We use first-party website analytics to understand visits, page views, device/browser categories, referral sources, campaign parameters and conversion clicks such as app-download and WhatsApp clicks. Raw visitor IP addresses are not stored in the analytics event database; a server-side HMAC is used for aggregate uniqueness.
Live chat: If you choose to start live chat, we process the information you submit, such as your name, email, phone number and chat messages, to provide customer support. Chat conversations may be retained for support, quality and dispute-resolution purposes.
WhatsApp: The website may provide a WhatsApp Click-to-Chat link or, when enabled by the administrator, connect to the Meta WhatsApp Business Platform. WhatsApp/Meta may separately process information under its own terms and privacy policy. Do not submit sensitive personal information through chat or WhatsApp.
Consent: Starting website live chat requires an explicit consent action. You can choose not to use chat. WhatsApp Click-to-Chat is an optional outbound communication channel.
Security: Administrative credentials, database credentials and WhatsApp Cloud API tokens are stored server-side and are not exposed to visitors.
WhatsApp communications and opt-out
Where you contact FirstOn through WhatsApp, we may process your phone number, message content, attachments and delivery/read status to provide support and operate requested communications. You can opt out of marketing WhatsApp messages at any time by replying STOP/UNSUBSCRIBE where supported or by contacting us. Opt-out requests are recorded to prevent future bulk marketing messages. Transactional/service messages may still be sent where legally permitted or necessary to provide a requested service.