Refund & Cancellation Policy

Last updated: October 2026

1. Cancellation

Cancellation availability depends on order status and the participating business. Orders that have already been prepared or dispatched may not be cancellable.

2. Refunds

Where a refund is approved, the amount and method may depend on the payment method, order status and applicable policies of the business and payment provider.

3. Incorrect, missing or damaged items

Customers should report issues as soon as reasonably possible with the order reference and relevant details. The business and/or FirstOn Go may review the request.

4. Payment gateway charges

Where payment processing costs are non-refundable under applicable provider rules, those costs may be treated according to the applicable checkout and settlement terms.

5. Contact

For a specific order issue, use the app support flow where available or contact us through the Contact page.

Note: This is a starter policy and should be reviewed by your legal advisor and aligned with your actual payment gateway, tax and consumer-protection requirements before production use.